Support
Help when you need it
Support is handled by the same team that builds the assets. Email contact@bridgecommerce.online, Monday to Friday, 9AM–5PM EST.
Order & download help
Lost your download link or never received the confirmation email? Send your PayPal transaction ID and we'll re-issue access immediately.
Setup guidance
Every asset ships with written documentation and a video walkthrough. If something still doesn't click, we'll walk you through it by email.
Refunds & disputes
Defective or non-functional file within 14 days? We refund in full. Please contact us before opening a PayPal dispute so we can resolve it faster.
Response times
Mon–Fri, 9AM–5PM EST. Most tickets are answered within one business day; download issues are prioritised.